Frequently Asked Questions

Email & SMS Marketing FAQs

How Can Email and SMS Marketing Benefit My Laundromat?

Email and SMS marketing help keep your laundromat top of mind, drive repeat visits, and provide a convenient way to inform customers about promotions, loyalty programs, and updates.

What Types of Messages Should I Send to Re-Engage Customers?

You can send exclusive promotions, reminders about unused credits, special holiday offers, loyalty rewards updates, and service reminders to keep customers engaged and encourage repeat visits.

How Does SMS Marketing Differ from Email Marketing?

SMS marketing is ideal for quick, attention-grabbing messages with high open rates, while email marketing allows for more detailed content and visuals. Together, they create a balanced approach to customer engagement.

How can Email and SMS Marketing Work with Geo-Fencing Ads?

Geo-fencing ads attract new customers to your laundromat, and follow-up email and SMS marketing can then welcome them with a special offer or promotion, increasing the likelihood of repeat visits.

Does Your Team Handle Setup of the Email Domain and SMS Marketing Number?

Yes, we set up each client with a dedicated email-sending domain to ensure professional and reliable email delivery. For SMS marketing, we provide a custom phone number, allowing your messages to be easily recognized and trusted by your customers.

Geo-Fencing FAQs

Do We Need to Set Up and Manage Our Own Ads?

Nope, our team handles everything—from ad creation and setup to ongoing management and optimization—so you can focus on running your laundromat.

Can We Target Ads to Customers Near Our Competitors' Locations?

Yes, we can target the area around your laundromat location as well as your competitors’ locations to attract potential customers nearby and encourage them to choose your services, helping you acquire new business in the area.

How Many Geo-Fencing Campaigns Can I Run at Once?

Depending on your marketing package, you can run multiple campaigns simultaneously, targeting different areas or promoting various offers. We’ll work with you to optimize the campaigns for maximum impact depending on your current marketing goals.

Do I Need to Take Any Additional Steps Once the Campaign is Live?

We manage all aspects of the campaign, including monitoring, adjusting, and optimizing ads to ensure top performance. You can simply track the results without extra effort on your part.

What Kind of Results Can I Expect from Geo-Fencing Ads?

With well-targeted geo-fencing ads, laundromats often see increased foot traffic, higher brand visibility, and a stronger presence among local customers who are most likely to need laundry services.

AI Chatbot FAQs

Do You Handle the Development and Management of the AI Chatbot?

Yes, we take care of all aspects of the chatbot, from initial development and setup to ongoing management, updates, and optimization, so you don’t have to worry about any technical work.

Is There a Way for Our Team to Respond to Inquiries in Real-Time?

Absolutely! We offer a mobile app that allows your team to step in and respond to inquiries in real-time if needed, ensuring your customers receive prompt, personalized assistance.

How Effective is the Chatbot at Answering Customer Questions?

Our AI Chatbot is highly effective, with the ability to answer up to 98% of customer questions accurately, reducing the need for manual responses and providing quick support to customers.

Can the AI Chatbot Be Used on Both Our Website and Facebook Page?

Yes, the chatbot seamlessly integrates with both your website and Facebook page, allowing you to provide consistent support across multiple platforms.

What Kinds of Customer Inquiries Can the AI Chatbot Handle?

The chatbot can manage a wide range of questions, from operating hours, service details, and pricing to promotions and FAQs, providing customers with helpful information anytime they need it.

Custom CRM FAQs

Do You Handle the CRM Setup and Marketing Campaigns?

Yes, we manage all aspects of the CRM, including setup, customization, and executing marketing campaigns, so you can focus on running your laundromat while we take care of customer engagement.

Can I View Analytics from Different Marketing Channels?

Absolutely! Our CRM includes a dashboard that displays analytics from Google and Facebook ads, email and SMS campaigns, and contact interactions, providing you with valuable insights all in one place.

Will I Be Able to See Detailed Information on Each Contact?

Yes, you can access comprehensive data for each contact in the CRM, including information provided by your laundromat software system, allowing for a complete view of your customers.

How Does the CRM Help Improve Customer Retention?

Our CRM enables you to stay engaged with customers through targeted email and SMS campaigns, loyalty rewards, and timely updates, all of which help drive repeat visits and build lasting relationships.

Is the CRM Accessible on Mobile Devices?

Since we are a full service agency, we handle all of the CRM marketing for you. Currently, access to the CRM is only viewable from a computer but we may explore building out an app down the road

Graphic Design FAQs

What Types of Graphic Design Services do you Offer for Laundromats?

We provide logo design, signage, promotional materials, social media graphics, and more to create a cohesive and professional brand for your laundromat.

Can you match my existing brand style?

Yes, we work closely with you to understand your brand’s unique style and ensure consistency across all designs.

How Can Custom Graphics Benefit my Laundromat’s Brand?

Custom graphics enhance brand recognition, attract new customers, and create a memorable visual identity that sets your laundromat apart from competitors.

Can you Design Graphics for In-Store Promotions and Signage?

Absolutely! We create attention-grabbing designs for in-store promotions, signs, and posters that engage customers and highlight your services or special offers.

Do you Offer Social Media Graphics as Part of the Design Services?

Yes, we design tailored graphics for social media to help you promote your laundromat online, increase engagement, and build a consistent brand presence across platforms.

Google Reviews FAQs

How Does Google Review Management Benefit My Laundromat?

Our service helps you acquire more reviews, engage with customers, and improve your online reputation, making it easier for new customers to find and trust your business.

Can I Respond to Reviews Directly from the CRM?

Yes, you can respond to all reviews directly within our CRM, allowing you to manage customer feedback across locations from one convenient platform.

How Do You Help Generate More Customer Reviews?

We send targeted email and SMS campaigns inviting recent customers to leave reviews, increasing your chances of receiving positive feedback.

Will I Be Able to Track Review Performance Over Time?

Absolutely! Our CRM provides an analytics dashboard where you can track review trends, customer sentiment, and the performance of review requests.

Can I Manage Reviews for Multiple Laundromat Locations?

Yes, our system is designed to manage reviews for multiple locations, making it easy to monitor and respond to feedback across all of your laundromat sites.

Landing Page FAQs

What is a Custom Link Landing Page, and How Does it Work?

A custom link landing page provides a single page with multiple link options, allowing customers to easily access key services like your website, AI Chatbot, rewards program, and more. This is built and optimized for mobile devices.

How Can a Custom Link Page Benefit My Laundromat?

This page offers customers a quick way to explore everything your laundromat provides, enhancing their experience and encouraging engagement with your brand.

Can Customers Check Their Laundry Card Balance from the Link Page?

Yes, customers can quickly check their laundry card balance by clicking on the button from the link page, making it a convenient tool for managing their laundry needs.

What Other Actions can Customers Take from the Landing Page?

Customers can sign up for the rewards program, chat with the AI Chatbot, leave a review, and visit your website, providing them with a comprehensive set of options in one place.

Is the Landing Page Mobile-Friendly?

Absolutely! Our custom link landing pages are optimized for mobile devices, ensuring a seamless experience for customers accessing links on their phones.

QR Codes FAQs

How Can QR Codes Help My Laundromat Capture Information?

QR codes enable customers to join your rewards program with a quick scan, capturing essential contact information that can be used for future marketing and engagement.

Can QR codes be customized with my brand colors?

Yes! We design QR codes to match your brand identity, making them look professional and appealing

What Features are Available on the Landing Page?

The landing page provides multiple options: customers can chat with the AI Chatbot, join the rewards program, leave reviews, check card balances, and more—all designed for convenience.

Is it Easy for Customers to Interact With the AI Chatbot Through the QR Code?

Absolutely! After scanning, customers can instantly chat with the AI Chatbot for assistance, getting answers to common questions, finding promotions, and more in real-time.

Can I Track How Many Customers are Using the QR Code?

Yes, our QR code service includes analytics, allowing you to monitor scan activity and gauge engagement levels with your rewards program, chatbot, and other features on the landing page.

Custom Survey FAQs

Why Should My Laundromat Use Customer Surveys?

Customer surveys allow you to gather valuable feedback, helping you understand customer preferences, improve services, and make data-driven decisions that enhance customer satisfaction.

How Will I Receive the Feedback from Surveys?

Survey responses are compiled and accessible in a convenient dashboard within your CRM, allowing you to review and analyze customer feedback at any time.

Can I Customize the Questions in the Survey?

Yes, our surveys are fully customizable, so you can ask specific questions that address areas of interest or concern for your laundromat, ensuring the feedback you receive is relevant and actionable.

How Frequently Should I Send Out Customer Surveys?

We recommend sending surveys periodically, such as after a customer’s first visit, and quarterly for regular feedback. This helps you keep a pulse on customer satisfaction over time.

Will Responding to Survey Feedback Improve Customer Loyalty?

Absolutely! When customers see that their feedback leads to positive changes, it builds trust and loyalty, making them more likely to choose your laundromat and recommend it to others.