Terms of Service

1.Agreement to Terms

By accessing and using Fresh Leads Marketing's website and services, you agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service. These terms apply to all users and visitors of our website and services.

2.Service Description

Fresh Leads Marketing provides complete marketing services specifically designed for laundromats. Our services include, but are not limited to: geo-fencing advertisements, email and SMS marketing, CRM integration, AI chatbots and voice bots, and Google review generation. We work exclusively with laundromat businesses in the United States.

3.SMS Messaging Terms

Fresh Leads Marketing operates two separate text message programs. Each has its own checkbox on our contact form, each is optional, and you may opt in to either, both, or neither. Opting in to one does not opt you in to the other.

Marketing messages: By checking the marketing box, you agree to receive recurring automated marketing and promotional text messages from Fresh Leads Marketing at the mobile number you provided. Consent is not a condition of any purchase.

Account and service messages: By checking the account and service box, you agree to receive account and service text messages from Fresh Leads Marketing at the mobile number you provided, such as appointment reminders, report notifications, and account updates.

Terms that apply to both programs: Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, which unsubscribes you from all Fresh Leads Marketing text messages, and you will receive a single confirmation that you have been unsubscribed. For help, reply HELP or contact us at ryan@freshleadsmarketing.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle mobile information.

4.Pricing and Payment Terms

Service Fees: Pricing depends on your market size, number of locations, and specific goals. Detailed pricing will be provided during your free marketing audit and finalized in your service agreement.

Payment Schedule: Invoices are due within 30 days of invoice date unless otherwise specified in your agreement. Payments can be made via credit card, ACH transfer, or other approved methods.

Ad Spend: Advertising costs are separate from our management fees. We typically recommend a minimum of $1,000/month in ad spend across Google and Facebook to achieve meaningful results. You authorize us to charge ad spend directly to your preferred payment method.

Setup Fee: A one-time onboarding fee applies and covers campaign buildout, CRM configuration, chatbot training, and initial setup. This fee is non-refundable once setup work has begun.

5.Client Responsibilities

You agree to:

• Provide accurate business information and access to required accounts (Google Business, Facebook, POS systems)
• Maintain accurate contact information and respond to communication from our team
• Maintain all necessary legal compliance and licensing for your laundromat business
• Comply with all platform policies (Google Ads, Facebook Ads, email platforms, etc.)
• Not engage in any illegal or unethical marketing practices
• Allow our team access to your accounts for campaign management and optimization

6.Intellectual Property Rights

All marketing materials, campaigns, copy, strategies, and designs created by Fresh Leads Marketing remain our intellectual property unless otherwise specified in your service agreement. You may use these materials solely for your business operations during the service period. Upon termination, rights to use our proprietary materials cease unless otherwise agreed in writing. Your company name, branding, and content you provide remain your intellectual property.

7.Limitation of Liability

To the fullest extent permitted by law, Fresh Leads Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages. Our total liability under these terms shall not exceed the amount you have paid us in the 12 months preceding the claim. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

8.Performance and Results

While we implement industry-leading strategies based on proven results across laundromats nationwide, we cannot guarantee specific results or return on investment. Results depend on many factors including market conditions, competition, your location, service offerings, and implementation of our recommendations. We commit to continuous optimization and transparent reporting on all metrics within your control.

9.Contract Term and Termination

Month-to-Month: Our marketing services are provided on a month-to-month basis with no long-term contract and no minimum commitment. Either party may terminate with 30 days' written notice.

Termination: Upon termination, you remain responsible for any fees incurred through the end of your current billing period. Any one-time fees already incurred (such as a website setup fee) are non-refundable. We will cease campaign management and transition information as required by law.

10.Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law principles. You agree that any legal proceedings or arbitration shall take place in Hawaii County, Hawaii, and you consent to the exclusive jurisdiction of the state and federal courts located there.

11.Dispute Resolution

Informal Resolution: Before pursuing formal legal action, both parties agree to attempt to resolve disputes informally through good-faith negotiation.

Arbitration: If informal negotiation does not resolve the dispute within 60 days, both parties agree to binding arbitration before a single arbitrator in accordance with Hawaii law, rather than court proceedings. The arbitration shall be conducted under the rules of the American Arbitration Association.

12.Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted to our website. Your continued use of our services after such modifications constitutes your acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any changes.

13.Warranty Disclaimer

Our services are provided on an "as-is" and "as-available" basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted or error-free, or that defects will be corrected.

14.Entire Agreement

These Terms of Service, along with your signed service agreement and privacy policy, constitute the entire agreement between you and Fresh Leads Marketing regarding our services and supersede all prior negotiations, representations, and agreements.

15.Contact Information

If you have questions about these Terms of Service or need to provide notice, please contact us: